Help Center

All delivered physical nodes come standard withdedicated international backbone bandwidth(1 Gbps or 10 Gbps depending on the model), and each machine is assigned adedicated public IPv4 addresswith no hidden port restrictions or traffic blocking.

We are currently deployed in top-tier Tier-3 and above data centers worldwide. Supported regions include:Singapore、Japan、South Korea、Hong Kong, China andUS East / West. Available regions may vary by model based on real-time inventory.

This is a high-performance add-on service for advanced M4 nodes. If you purchase multiple physical nodes with Thunderbolt 5 support, our on-site data center engineers will hardware-chain these devices via Thunderbolt physical cables to enable ultra-low-latency memory interconnect — ideal for building local AI inference clusters.

First, get your node public IP and preset VNC password from the console. For security, we recommend whitelisting your current IP in the console firewall panel. Once allowed, use the built-in macOS Screen Sharing app or any VNC client and enter the address vnc://YOUR_IP_ADDRESS:5900 to connect to the graphical desktop.

After entering your SSH public key during checkout or in the console settings, it will be automatically injected into the machine. Use your private key to run the command ssh -i /path/to/your/key root@YOUR_IP_ADDRESSto obtain full administrator access to the server and freely install environments such as Homebrew.

Please log in to theConsole, select the target device, then click thePower On、Shut DownorRestartbutton. The underlying device management orchestration layer will execute the action at the hardware power level upon receiving the command.

Log in to the console and select the device you want to view from the left sidebar. The main panel on the right will list the machine chip model (Apple M4 / M4 Pro), number of compute cores, total unified memory, and current storage capacity.

After successful payment, the underlying automation takes over. System flashing and IP assignment are completed quickly. Delivery time varies depending on inventory — please check the current node status in the console. If the status showsPending Activation, please wait patiently for a specialist to complete configuration and activation.

Please log in to the console and switch to theBillingview to see the complete billing cycle, payment history, and current order status and renewal details.

If you encounter a device failure or network issue, go to theTicketssection via the console left menu and click theNew Ticketbutton in the top right to submit your issue. Our engineering team is available at all times to investigate and resolve the problem.